Conflict Resolution

In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution platform available on Alternative dispute resolution: avoiding court proceedings - Your Europe.
To find out more about the registered Alternative Dispute Resolution entities, please consult the Consumer Portal at https://www.consumidor.gov.pt or the following consumer dispute resolution entities:

1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts
   Tel.: +351 213 847 484 | Email: cniacc@fd.unl.pt
2. CIMAAL – Information, Mediation and Arbitration Center for Consumer Conflicts in the Algarve
   Tel.: +351 289 823 135 | Email: cimaal@mail.telepac.pt ; info@consumoalgarve.pt
3. Consumer Conflict Arbitration Center of the District of Coimbra
   Tel.: +351 239 821 690/289 | Email: geral@centrodearbitragemdecoimbra.com
4. Consumer Conflict Arbitration Center of Lisbon
   Tel.: +351 218 807 030 | Email: juridico@centroarbitragemlisboa.pt ; director@centroarbitragemlisboa.pt
5. Porto Consumer Information and Arbitration Center
   Tel.: +351 225 508 349 / 225 029 791 | Email: cicap@mail.telepac.pt
6. Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal
   Tel.: +351 253 422 410 | Email: triave@gmail.com
7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal)
   Tel.: +351 253 617 604 | Email: geral@ciab.pt
8. Consumer Conflict Arbitration Center of the Autonomous Region of Madeira
   Tel.: +351 291 215 070 | Email: centroarbitragem.srias@madeira.gov.pt